As a customer of Rentara, you may be entitled to a refund within 14 days of purchase, in accordance with UK consumer protection laws. However, this applies only if you have not started using the service.

When am I eligible for a refund?

The 14-day period starts from the time of purchase — not from any subsequent renewal.
Trial periods (e.g., 2 days) count toward the 14-day period.
Extending a subscription does not create a new refund period.

When am I no longer eligible for a refund?

You may no longer be eligible for a refund if you begin using the service, for example by:

Logging in and accessing subscription features
Creating or completing a search profile
Contacting a landlord (even via an external link)
Publishing your own property listing

By accessing the service after purchase, you acknowledge that you may lose your right to a refund.

How do I request a refund?

If you have not started using the subscription and are still within 14 days of purchase, you can request a refund by emailing us at info@rentara.co.uk.